Contact Us

You can submit comments or ask questions about the 495 Express Lanes Northern Extension study by email at or using the below form

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For questions related to existing Express Lanes in Virginia, contact the VDOT Customer Service Center:
1-800-FOR-ROAD (1-800-367-7623)
TTY users can call 711.

For more information on Express Lanes currently operating on I-495 and I-95, visit:

For questions about your E-ZPass account or tolling, contact: 
Virginia Relay Center (TTY Callers): 800-828-1120 
Automated telephone system is available 24 hours 
Customer service representatives are available Monday - Friday, 7 a.m. - 7 p.m.

E-ZPass information is available at

E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, Virginia 24422-1234

For media inquiries, contact:
Michelle Holland
Phone: 703-259-3378