Paula Miller (757) 925-1660
After-Hours Emergency Number (757) 925-2584

Nina Napolitano (757) 925-2557

Dec. 29, 2017

Motorists will need an E-ZPass or an E-ZPass Flex during operating hours

NORFOLK – The Virginia Department of Transportation (VDOT) will begin tolling the 64 Express Lanes the morning of Wednesday, January 10, 2018. During operating hours (5 a.m.-9 a.m. westbound and 2 p.m.-6 p.m. eastbound Monday through Friday), motorists will need an E-ZPass or E-ZPass Flex to access the 8.4-mile stretch of Reversible Roadway between the I-264 Interchange and I-564. Outside of operating hours, the lanes will remain free and open to all motorists.

During operating hours, motorists who wish to ride toll-free must meet the HOV-2+ (High Occupancy Vehicle) requirement and have an E-ZPass Flex transponder switched to “HOV ON”. To pay the variable toll during operating hours, solo drivers may use a standard E-ZPass transponder or an E-ZPass Flex with “HOV ON” covered.

 The 64 Express Lanes are designed to provide more choices for travelers while increasing the efficiency of the corridor for all drivers. Until now, the 64 Reversible Roadway has been open only to HOV-2+ during peak travel times. When the 64 Express Lanes begin January 10, it will be the first time solo drivers in Hampton Roads will have the choice to legally use the lanes as an alternative to the free general purpose lanes during peak travel times. Dynamic tolling, in which the price fluctuates based on user demand, is designed to increase the number of people using the lanes while maintaining minimum speeds to provide a more reliable trip for travelers.

 “We can’t pave our way out of congestion,” said Transportation Secretary Aubrey Layne. “We want travelers to get the most out of the highway space we have available, and our data shows that the current HOV lanes aren’t the best way to do that in Hampton Roads. The 64 Express Lanes will offer solo drivers the choice to use the lanes, while still encouraging carpooling.”

 “We have been working to improve travel times and reliability for commuters in Hampton Roads,” said VDOT Commissioner Charles Kilpatrick. “The 64 Express Lanes will help us further that goal.”

 To assist with the launch, VDOT is extending the hours at its E-ZPass Customer Service Centers at 1701 Church Street, Norfolk, VA 23504 and 4010 Victory Boulevard, Portsmouth, VA 23701. The Customer Service Centers will be open from 9 a.m. to 9 p.m. Monday through Friday between January 2-5 and January 8-12. Weekend hours will remain noon to 5 p.m. on Saturdays and closed on Sundays.

 Motorists interested in exchanging their standard E-ZPass transponder for an E-ZPass Flex may visit, call the toll-free number at 877-762-7824 or visit an E-ZPass Customer Service Center. The exchange is free. Motorists may also obtain a new E-ZPass or E-ZPass Flex device at one of our E-ZPass On-the-Go retailers, the locations of which are also available at Please note that transponder exchanges are not available at the On-the-Go retailers.

 You can find general information about the 64 Express Lanes and a list of Frequently Asked Questions by visiting




Information in VDOT news releases was accurate at the time the release was published. For the most current information about projects or programs, please visit the project or program Web pages. You may find those by searching by keyword in the search Virginia DOT box above.

Page last modified: Dec. 29, 2017