VDOT News - Statewide



Joanne Winburne

Emily Wade


Dec. 1, 2021

Norfolk and Portsmouth residents encouraged to apply to enhanced program

RICHMOND – The Virginia Department of Transportation today announced the start of the 2022 Toll Relief Program enrollment period. Beginning December 1, 2021, Norfolk and Portsmouth residents can apply for toll relief benefits until February 15, 2022. The newly enhanced program provides 50% off 2-axle tolls for the Downtown and Midtown tunnels to qualified residents. This discount is offered for up to 10 trips per week.

To apply in-person, Norfolk or Portsmouth residents must bring proof of income and residency to the E-ZPass Customer Service Centers in either Norfolk or Portsmouth.

Norfolk E-ZPass Customer Service Center
1701 Church St.
Norfolk, VA 23504

Portsmouth E-ZPass Customer Service Center
4010 Victory Blvd.
Portsmouth, VA 23701

Once qualified, benefits will apply to trips taken on or after March 1, 2022. To qualify for the Toll Relief Program, participants must:

  • Reside in Norfolk or Portsmouth
    One of the following is required for proof of residency:
    • Driver’s license
    • Utility, telephone or cable bill
    • Checking or savings account statement
    • Property tax bill
    • Mortgage or proof of home ownership
    • Rental contract
    • Military documentation confirming residency
  • Earn $30,000 or less per year
    One of the following is required for proof of income:
    • W-2
    • 1099-MISC
    • One month of pay stubs
    • IRS 1040
    • Employer’s statement
    • Self-declaration of no income
  • Have or open a Virginia E-ZPass account

As part of the Elizabeth River Crossings / Commonwealth of Virginia agreement, ERC funds the program through a $3.2 million contribution to help offset the toll burden on those most financially and regionally impacted by the tolls at Elizabeth River Tunnels. This year will mark the sixth year of the Toll Relief Program.

Those interested are encouraged to apply early as reduced staff levels and patron occupancy may result in a longer than normal wait time. Please make sure to wear a mask and follow the instructions provided by staff when applying in person. Current program participants are required to re-enroll each year. For more information on the Toll Relief Program, visit vdottollrelief.com



Information in VDOT news releases was accurate at the time the release was published. For the most current information about projects or programs, please visit the project or program Web pages. You may find those by searching by keyword in the search Virginia DOT box above.

Page last modified: Jan. 19, 2023